FAQ — Frequently Asked Questions

First, we review the materials (photos/description). Then we compare the item with auction results and market data. Finally, we prepare a value range estimate along with a short rationale and practical guidance.

Ideally 3–5 photos: a full view of the item, close-ups of details, signatures/marks, the bottom/back, any damage, and shots showing the material texture. Daylight photos, no filters.

Dimensions, material/technique, condition, weight (if applicable), known provenance, description of signatures/marks, place of purchase, and additional photos of documents (e.g. receipt, catalogue card).

No. You receive an estimate and an informational analysis based on the materials you provide and market data. This is not an expert witness opinion and not a certificate of authenticity.

After the service is completed, refunds are not available due to its digital and individualized nature. If you have a technical issue or didn’t receive the email, message us — we’ll help.

It depends on the option you choose. Standard is usually faster, and Expert takes up to 48 hours. If the item is unusual, we may ask for additional materials.

You’ll receive a summary by email: the estimated value range, a rationale, and any recommendations (e.g. where to sell, what to уточzyć).

We treat materials as confidential. We use them only to prepare the estimate and to process the order. You can request data deletion after completion.

If the materials are insufficient, we’ll advise what to add (e.g. details, dimensions). If the item doesn’t qualify for a reliable remote estimate, we will inform you.